سياسة الإستبدال والإسترجاع

Because we care about your experience with us, we share with you the return and exchange policy for Hado: - Exchange or return must be within one day from the date of receiving the product. Only gift products are eligible for exchange or return, and they must be in their original condition, wrapped in the original packaging, and unused. - Return delivery costs: Hado bears the return delivery costs if the product is not what was ordered or if the product was received damaged. - The customer bears the return delivery costs if they chose a different product than what they wanted and Hado approved the exchange process. - How to exchange and return: All order details and the reason for exchange or return should be sent via WhatsApp customer service at 0509788172. - Refunds, according to Hado’s policy and in accordance with the Ministry of Commerce regulations, take from one business day to ten business days; the amount is refunded through the original payment method only. - The order amount is refunded if the order is canceled before the delivery time, within 48 hours; for same-day orders, cancellation must be within 15 minutes of completing the order. - For natural flower orders, consideration is given to flower seasons, including variations in shape, size, blooming, and color shades, and the customer has no right to return or claim compensation in this case. - Jewelry products have a warranty from the parent company for manufacturing defects, polishing, and impurities; the customer should contact the agent directly. - If the recipient is unavailable or refuses to receive the order, Hado’s team will attempt to deliver the order again and coordinate with the buyer. If the recipient does not respond, the buyer can choose another person to receive the order or receive it themselves.